Frequently Asked Questions

What is Papa's Apothecary? Papa's Apothecary is a company dedicated to crafting effective, enjoyable, and all-natural topical remedies. Our products are designed to enrich people's lives with high-quality, affordable solutions.

Who founded Papa's Apothecary and what inspired its creation? Papa's Apothecary was founded in 2017 by Kevin & Dawn Gilbert. Inspired by Kevin's late grandfather, "Papa", the company was born from a passion for creating the best possible herbal remedies and a vision to offer natural solutions for wellness.

What is unique about the products offered by Papa's Apothecary? Our products combine deep knowledge of herbal sciences with an understanding of natural elements' interaction with the body. They are formulated for daily use, focusing on quality and natural ingredients.

How can customers get involved with Papa's Apothecary? Customers are encouraged to share their experiences and take part in the ongoing development of our wellness line. They can leave reviews, attend events and markets we participate in, or send us messages with their thoughts and feedback.

What are the qualifications of the founders of Papa's Apothecary? Kevin has a bachelor's degree in Herbal Sciences from Bastyr University. Dawn is a Registered Nurse with a BSN from the University of Washington and an MHN earned in 2021. Both share a deep passion for herbal preparations and formulations.

What is your return policy?
We offer a 30 days no questions asked return policy. Please send us an email with your return request and we will handle your refund and make it right.
Do you use organic herbs and essential oils in your products? 
We do everything we can to ensure that we source products from companies that follow organic and sustainable practices. When organic options are available we select that option. Not all ingredients give us this options so we do not market as such.
How much do you dilute the essential oils in your products? 
We dilute to a 4%- 6% range of essential oils to carrier. This is generally considered safe for most essential oils. Each essential oil that we use has been vetted to ensure its dilution is considered a safe ratio as some require more dilution than others.
Please send us any questions you may have. If we do not add them to the FAQ, we will most definitely follow up directly to get you what you need.